One month after my graduation last last April 2011, I tried working in a bank but not for long due to my desire to have my own business. I need to save money...enough money for capital for me to let my dream come alive. Not that banks are not a good paying company, but I just don't think I can endure the seriousness of the job. So I prayed to God and I received a good offer from an unexpected company which helped me save the money I need to grow (hopefully) the little business of my family. Time's flying buy... It's moving so fast!
Yesterday, 29th of July 2012 was my last day as a Customer Service Representative at Virgin Media, UK account. I have with me on that day Coach Mike, the Boss; Ivan, the leader; Moma Tere, my sweetest joy; Maxi, my primadonna girl; Ming Ming, girl with burgundy hair; Ruffina, my sisterhood; Mama Paclar, the always in love with PAPA; Mama Cath, my co-singer; Catherine Rances, I chu love her; and of course, Drishy, my sister in Christ. It was a breathtaking day for me for so many reason. I treasure every minute taking in calls with my spiel, "Hi there, this is Diane! How can I help?" For 8 hrs in 7 months I've been repeating this spiel, approximately 56 times a day cause I can take 7 calls in an hour. Super! Well, aside from various English accent I've heard and learned over the phone, there were things which I would never forget in this great journey. And of course, who made this experience special? First, the UK people, my customers who are so amazing! They are beautiful people though few of them are really irate but most of the British people are so lovely and fun to talk to! Different scenarios of calls and types of customers where I needed to prepare myself with everyday. There were irate customers who would even dare to sue you and the company if issue wont be resolved, those customers who were crying hard in begging you to restore services even if they don't have money to pay bill over 90 days, customers who are disabled and are sick, customers who's husband or wife passed away, and customers too old who are a challenge to myself in describing a specific thing in a way that they will understand it. But I also celebrate with my customers who's just got married and is requesting to change account name, customers who's celebrating birthday, been to holiday and is going to an international trip for a holiday! In all of this, I feel for the customer and totally understand where they are coming from. I thank God for their lives for I learned a lot of things about appreciating people no matter what they are saying because for sure there will always be reason behind. I learned the proper response for all of this though sometimes there is really a great fear in me in sorting everything out and also in pleasing them. But when they give me a smile and hear them laugh when I crack jokes, Oh no! I'm the happiest person on earth!lol I will never forget UK specially Richard Branson, my oh so rich boss in VM. Secondly, the people I worked with, my team.
Yesterday, 29th of July 2012 was my last day as a Customer Service Representative at Virgin Media, UK account. I have with me on that day Coach Mike, the Boss; Ivan, the leader; Moma Tere, my sweetest joy; Maxi, my primadonna girl; Ming Ming, girl with burgundy hair; Ruffina, my sisterhood; Mama Paclar, the always in love with PAPA; Mama Cath, my co-singer; Catherine Rances, I chu love her; and of course, Drishy, my sister in Christ. It was a breathtaking day for me for so many reason. I treasure every minute taking in calls with my spiel, "Hi there, this is Diane! How can I help?" For 8 hrs in 7 months I've been repeating this spiel, approximately 56 times a day cause I can take 7 calls in an hour. Super! Well, aside from various English accent I've heard and learned over the phone, there were things which I would never forget in this great journey. And of course, who made this experience special? First, the UK people, my customers who are so amazing! They are beautiful people though few of them are really irate but most of the British people are so lovely and fun to talk to! Different scenarios of calls and types of customers where I needed to prepare myself with everyday. There were irate customers who would even dare to sue you and the company if issue wont be resolved, those customers who were crying hard in begging you to restore services even if they don't have money to pay bill over 90 days, customers who are disabled and are sick, customers who's husband or wife passed away, and customers too old who are a challenge to myself in describing a specific thing in a way that they will understand it. But I also celebrate with my customers who's just got married and is requesting to change account name, customers who's celebrating birthday, been to holiday and is going to an international trip for a holiday! In all of this, I feel for the customer and totally understand where they are coming from. I thank God for their lives for I learned a lot of things about appreciating people no matter what they are saying because for sure there will always be reason behind. I learned the proper response for all of this though sometimes there is really a great fear in me in sorting everything out and also in pleasing them. But when they give me a smile and hear them laugh when I crack jokes, Oh no! I'm the happiest person on earth!lol I will never forget UK specially Richard Branson, my oh so rich boss in VM. Secondly, the people I worked with, my team.
TEAM NINJAS
IT'S ME! MY WEAPON IS MICROPHONE! :)
(Credit goes to Maxi)
I wrote today because I DON'T WANT TO FORGET...
I don't want to forget how happy I am at this very moment. I don't want to forget how these people made me feel so special and how the days I had with them impacted my life, my faith, and my service to God.
I don't want to forget how happy I am at this very moment. I don't want to forget how these people made me feel so special and how the days I had with them impacted my life, my faith, and my service to God.
I treasure these moments I had with them...
 |
| 1st Bonding @Mc Donalds Ortigas |
TEAM BUILDING AT DARAITAN
 |
Sweetest smile for Coach Mike
(Unfortunately He's not with us that moment) |
 |
| Hey! Come sing along!:))) |
 |
| Ya ready? so we are! :))) |
 |
Akala ay swimming...Trekking pala! Hindi nagpaalam yung activity namin sa amin.
Kung alam ko lang edi sana nag pajama ako!lol Kabado sa araw! (Alam na ang epekto!) :)
|
 |
| Kaya ko pa!!! Bring it on! lol |
 |
Sooo pure and fresh water flowing! (Bukal)
While looking at how it flows, I remembered God's love. It's unstoppable!
|
 |
This have caught my attention ! It's like Im inside a painting!
The best ka talaga Lord! :)
|
 |
Sooo tired of 4 hrs of walking and realizing that my skin is getting whiter!hah!
But really was comprehending at how God did all of these beautiful creation. Sooo amazed! :)
|
 |
| It is what it is!:) |
So, there! I really enjoyed the experience of getting at the center of the mountains in Daraitan. Never thought I'll be able to see such beauty!It's just a dream to climb up on a mountain but God had me do it on a very unexpected day. Surprise! And God used it for me to be amazed once again of his majesty! Then after that happy moment, I know in my heart that time is over. Little days left and i'll be leaving my workplace, my team, and my customers. It's not an easy decision to make. Really not. But I have to for a greater purpose that God has revealed to me. I love these people and though they aren't perfect, just like everyone I appreciate them because God loves them and I feel it everyday and share it to them everyday. I won't leave guilty of an unfulfilled purpose or mission. But I can lift my head up for since I started in this industry where people's beliefs or perspective in life were far more different from what I know and used to do I promised God that I will do ONLY what he wants me to do and say ONLY what he wants me to say. And by the grace of God I was able to do it! And then HE whispered to me with an urgency of leaving. I have to go. It's hard to let go but since it is God who commanded me to do so and it was secured by his word, there's nothing left for me to worry about! He'll take care of everything, I'll just follow!
All my bags are packed... ready to go...
For my beloved team! Kain lang! :)
Drishy prayed for the food and for me! Thanks! :)
Yum!
My coach Mike! He is the best!
I always listen to his realistic advices. I'll miss yah!
:'( touched for the card!
:'( touched for the card!
Maxie reading me the message she wrote on to the big card!
And then super mega cry na kaming lahat! :'(((
The Card
Filled with touching message! Thanks team!
Binalik mo ako kay Lord!Salamat anak! I'm your Mom here and outside, I wont forget you! ~Mama Tere
We will never forget that we are blessed to have a singer in our team, aside from me!haha ~Maxie
Sad to know coz you're leaving us =( but I know you will be better & will be successful... ~Ivan
I don't know how to start, but I would like to say thank you for the laughter that we shared! ~Ruffi
Just like your favorite song, the climb, Keep on climbing and always aim to be on top!~Ming Ming
God always has a purpose for us!Be brave and always have a heart. ~Mom Cath
Hope you will never regret your decision to leave us for you to run your family business!JOKE! ~Mama Rea
I'll never forget things that you shared with me. I really appreciate those things! ~Catherine
Be faithful and be strong in the Lord always. I'll surely miss you. ~Drishy
The passion and commitment is there! Im confident that wherever you go, whatever actions you take, you can do it though things ahead are harder and more challenging. As your mentor I am so proud of you! Not just because you're good in singing but because I've seen you grow! Again, It's not about the span of time! It's about the worth of your stay. It's about the things you've learned! ~Coach Mike
It was a beautiful journey! Knowing that through it all I have my faith as my guide and God at my side!
Thanks to you friends. I have to go. But it doesn't mean we will let go! Memories we had are so precious to me! You are all a blessing to me, I wont forget ya'll! See you soon... AC,Wave 29, Mama Julie, Ms. Jaja, Yvette, SMEs, Ninjas! Aim high! ^^
Click here and watch my team singing, Ipagpatawad mo... Enjoy!
Cheers! VMUK!:)
My lifetime spiel: This is Diane, How can I help?
